Terms of Use

Last updated: 9 October 2026 · Version: 2026-10-09

These Terms of Use (the "Terms") are an agreement between Backroad AS, a Norwegian limited company (organisation number 934 341 929), Måseskjæret 18, 5035 Bergen, Norway ("Backroad", "we", "us"), and the Customer defined below. They govern the Innflyt websites and the Innflyt service.

1. Definitions

In these Terms:

• "Websites" means innflyt.com and innflyt.no and their sub-pages.
• "Service" means the Innflyt service: the feedback widget installed on the Customer's sites and applications, the dashboard at app.innflyt.com and app.innflyt.no, the notifications and integrations it sends to, and the related support.
• "Customer" means the business or other organisation that creates an Innflyt organisation account and accepts these Terms. "You" means the Customer.
• "Authorised Users" means the people the Customer allows to use the Service on its behalf, such as employees and contractors who have been invited to the Customer's organisation in the dashboard.
• "Account Owners" means the Authorised Users who hold the owner or administrator role in the Customer's organisation.
• "Customer Data" means the data submitted to the Service by or for the Customer, including the feedback, screenshots and other data that the Customer's own end users send through the widget, and the Customer's configuration.
• "Plan" means the Free Plan or a Paid Plan. "Free Plan" is the plan offered without charge. "Paid Plan" means the Pro or Business plan, or any other plan offered for a fee.
• "Checkout" means the payment pages provided by Stripe through which a Paid Plan is bought, and "Order" means the Customer's choice of a Plan, made by creating an account (Free Plan) or by completing Checkout (Paid Plan).
• "Link" means Sold through Link, LLC, an affiliate of Stripe, which is the merchant of record for payments for Paid Plans (clause 8).
• "DPA" means the Data Processing Agreement.

2. Acceptance and scope

2.1 Websites. Anyone may read the Websites. Clauses 12 (acceptable use), 18 (disclaimers), 19 (liability) and 25 (law and venue) apply to that use.

2.2 Service. The Customer accepts these Terms when an Authorised User creates the Customer's account or completes an Order and confirms acceptance. The person who accepts confirms that they are authorised to bind the Customer.

2.3 Documents that form the agreement. The agreement consists of these Terms, the DPA and each Order. The DPA is incorporated into these Terms by reference: accepting these Terms accepts the DPA, and no separate signature is needed. If the DPA and these Terms conflict on the processing of personal data, the DPA prevails. If Backroad and the Customer sign a separate written agreement for the Service, that agreement prevails over these Terms where they conflict.

2.4 Privacy. How Backroad handles personal data as a controller (for example the data of Authorised Users and billing contacts) is described in the Privacy Policy.

3. Businesses only

The Service is offered only to businesses and other organisations acting in the course of their business, trade, craft or profession. It is not offered to consumers. By creating an account or completing an Order, the Customer confirms that it is not acting as a consumer. Consumer-protection rules that apply only to consumer contracts, such as the right of withdrawal, therefore do not apply.

4. Accounts and Authorised Users

4.1 The Customer is responsible for its Authorised Users and for everything done in its account, and ensures that its Authorised Users comply with these Terms.

4.2 Authorised Users sign in with a passkey or with a one-time code sent by email. The Customer ensures that each Authorised User keeps their devices, passkeys and email account secure, that accounts are not shared, and that access is removed in the dashboard when a person should no longer have it.

4.3 The Customer gives accurate information when creating the account and keeps the Account Owners' email addresses up to date. Notices under these Terms are sent to those addresses.

4.4 The Customer tells us without undue delay at security@innflyt.com if it suspects unauthorised access to its account.

5. Right to use the Service

5.1 Subject to these Terms and the limits of its Plan, Backroad grants the Customer, for as long as its account exists, a non-exclusive, non-transferable and non-sublicensable right for its Authorised Users to use the Service for the Customer's own business purposes, and to install the widget on sites and applications that the Customer operates or is authorised to configure.

5.2 Backroad AS owns the Service, the Websites, the Innflyt name and logo, and all related intellectual property. No right is granted except as stated in clause 5.1.

5.3 If the Customer or an Authorised User sends us suggestions about Innflyt, we may use them without restriction or payment.

6. Plans and limits

6.1 The Plans, their prices and their limits (for example the number of sites, responses a month and Authorised Users, and which integrations and languages are included) are those shown on the pricing page of the Websites and on the Plan page of the dashboard when the Order is made or renewed.

6.2 If the Customer goes over a limit of its Plan, the Service may restrict the functions concerned until the next month or until the Customer moves to a Plan that includes them. For example, when the monthly response limit is reached, responses continue to be stored and shown in the dashboard but notifications to destinations pause. Going over a limit never causes Customer Data to be deleted.

6.3 Exporting and deleting Customer Data are available on every Plan, including the Free Plan, and are never restricted because of the Plan, a limit or a failed payment.

6.4 We may change the Free Plan, and we may change what a Paid Plan includes for future billing periods, with notice under clause 23. We will not materially reduce what a Paid Plan includes during a billing period the Customer has already paid for.

7. Trying Innflyt

The Free Plan is the way to try Innflyt. No free trial of a Paid Plan is offered.

8. Buying a Paid Plan

8.1 Merchant of record. Payments for Paid Plans are handled through Stripe Managed Payments. Link (Sold through Link, LLC) is the merchant of record for these payments: Link processes the payment, calculates and collects any indirect tax due on it, sends the receipts and invoices, and handles payment support, under the payment terms shown at Checkout and Link's own terms for purchases sold through Link. Card statements show the charge as "LINK.COM*" followed by our descriptor. Backroad provides the Service under these Terms.

8.2 Price and currency. The price and currency are those shown at Checkout before the Customer pays. Paid Plans are charged in advance, monthly or yearly as chosen at Checkout, using the payment methods Checkout offers. Prices are set in Norwegian kroner, euros and US dollars. If the Customer chooses to pay in another currency that Checkout offers, Stripe converts the price at an exchange rate that includes a conversion fee of 2 to 4 per cent; paying in the currency chosen on the Plan page avoids that fee. A converted price can change with the exchange rate at each renewal.

8.3 Taxes. Link calculates and collects any value added tax (VAT, in Norway merverdiavgift or MVA) or similar indirect tax due on the payment, under the rules that apply to Link. Any such tax is shown at Checkout. Backroad does not itself add tax to the price.

8.4 Automatic renewal. A Paid Plan renews automatically at the end of each billing period for a period of the same length, at the price then in force, until it is cancelled.

8.5 Changing Plan. The Customer can move between Paid Plans from the Plan page in the dashboard. Any charge or credit for a change in the middle of a billing period is calculated by Stripe and shown before the Customer confirms.

8.6 Cancellation. The Customer can cancel a Paid Plan at any time from the Plan page in the dashboard, and can also manage the subscription through Link. Under these Terms, a cancellation takes effect at the end of the billing period already paid, and the Paid Plan stays in force until then. The Customer then moves to the Free Plan.

8.7 Failed payment. If a renewal payment fails, Stripe attempts to collect it again over the following days, and the Paid Plan stays active while it does. If payment is not completed, the Customer moves to the Free Plan. No Customer Data is deleted because of a failed payment or a move to a lower Plan.

8.8 Price changes. We may change the prices of Paid Plans. We will give the Account Owners at least 30 days' notice by email before a new price applies to the Customer's subscription. The new price applies from the first renewal after the notice period has run. A Customer that does not accept the new price can cancel before that renewal.

8.9 Refunds. Backroad does not refund fees for unused time when a Customer cancels or moves to a lower Plan, unless the law requires it or clause 16.5 applies. Link and Stripe may grant refunds under Link's refund policy, including within 60 days of a payment in certain cases; nothing in these Terms limits that. A refund goes back to the payment method used.

9. Customer Data

9.1 Ownership. As between the parties, the Customer owns the Customer Data.

9.2 Our licence. The Customer grants Backroad the right to host, copy, transmit, display and otherwise process Customer Data as needed to provide, secure and support the Service, to send it to the destinations the Customer configures, and to comply with the law. Backroad processes personal data in Customer Data only as the Customer's processor under the DPA.

9.3 What we do not do. Backroad does not use Customer Data to train artificial-intelligence or machine-learning models, does not use it for advertising or profiling, does not sell it, and does not build data products from it. Backroad may use information about the use of the Service, such as counts of responses and sites, to operate, bill and secure the Service.

9.4 The Customer's responsibilities. The Customer is the controller of the personal data its end users submit. It is responsible for having a lawful basis for collecting it, for informing its end users (the Processor Information page has text for the Customer's own privacy notice), for the questions and destinations it configures, and for the content it asks for.

10. Data protection

Where the Customer uses the Service to collect personal data, the Customer is the controller and Backroad is its processor. The DPA governs that processing and forms part of these Terms. A countersigned copy of the DPA can be requested from legal@innflyt.com.

11. Confidentiality

11.1 Each party keeps confidential the non-public information it receives from the other party in connection with the Service and that is marked as confidential or should reasonably be understood to be confidential, including Customer Data, and uses it only to perform this agreement.

11.2 This does not apply to information that is or becomes public without breach of these Terms, that the receiving party already had or develops independently, or that it receives lawfully from a third party. A party may disclose confidential information where the law or a public authority requires it, after telling the other party where the law allows.

11.3 These obligations continue for three years after the agreement ends, and for Customer Data for as long as Backroad holds it.

12. Acceptable use

Neither the Customer nor its Authorised Users may, and nobody using the Websites may:

• use the Service or the Websites in breach of Norwegian law, European Economic Area law or the law that applies to the Customer, including data-protection and marketing law;
• collect personal data through the widget without a lawful basis or without informing the people concerned;
• configure the widget to ask for special categories of personal data (such as health, religion, political opinions or sexual orientation), data about criminal convictions, national identity numbers, payment card details or passwords, or collect data from children in breach of the law;
• send spam, malware or unlawful, infringing or abusive content through the Service, or use it to harass anyone;
• test the security of, probe, scan or attack the Service or the Websites without our written permission (report vulnerabilities to security@innflyt.com instead), or try to access systems, accounts or data without authorisation;
• interfere with or overload the Service, get around its limits, rate limits or bot protection, or send automated submissions that do not come from real use;
• configure a destination that delivers Customer Data to an endpoint of the Service that is not the Customer's own;
• copy, reverse-engineer or decompile the Service except as the law allows, or use automated tools to scrape the Websites beyond ordinary search-engine indexing;
• resell, sublicense or provide the Service to third parties, or use it to build a competing product;
• misrepresent who they are in sign-up or in correspondence with us.

13. Availability and support

13.1 We work to keep the Service available and secure, but we do not promise any particular uptime, response time or service level. The Service may be unavailable during maintenance, updates or events outside our control.

13.2 Support is given by email at hello@innflyt.com. Features marked as beta or preview are offered as they are and may change or be withdrawn.

13.3 The roadmap published on the Websites describes intended direction and is not a commitment.

14. Third-party services

The Service sends Customer Data to the destinations the Customer configures, such as email addresses, Slack, Microsoft Teams or webhooks. Those destinations are the Customer's own recipients; their providers act under their own terms with the Customer, and Backroad is not responsible for them.

15. Suspension

15.1 We may suspend all or part of the Customer's access to the Service, or stop the widget accepting submissions for a project, if this is reasonably necessary because (a) the use breaches clause 12 or the law, (b) the use is a security risk to the Service or to others, or (c) a public authority requires it.

15.2 We suspend only as much and for as long as needed, and tell the Account Owners in advance where we reasonably can, otherwise as soon as possible afterwards, with the reason. Suspension does not delete Customer Data.

16. Term and termination

16.1 This agreement runs from acceptance until it is terminated.

16.2 By the Customer. The Customer can terminate at any time by deleting its organisation in the dashboard (an active Paid Plan is cancelled first) or by writing to legal@innflyt.com.

16.3 By Backroad for breach. We may terminate if the Customer materially breaches these Terms and does not remedy the breach within 14 days of a written notice, or immediately if the breach is serious and cannot be remedied, such as a repeated or wilful breach of clause 12.

16.4 By Backroad for other reasons. We may terminate the Customer's account or discontinue the Service with at least 30 days' notice to the Account Owners.

16.5 Refund on our termination. If we terminate under clause 16.4, we refund the part of fees already paid for the Service that covers the period after termination.

16.6 Effect. When the agreement ends, the right to use the Service ends. Before then, the Customer can export its Customer Data from the dashboard at any time. After termination, Customer Data is deleted as set out in the DPA: deleting the organisation in the dashboard deletes its projects, feedback and screenshots at once, any other deletion happens within 30 days, and backup copies expire within 90 days. Clauses 5.2, 8.9, 9.3, 11, 16.5, 16.6, 18, 19 and 25 survive termination.

17. Customer warranties

The Customer warrants that it has the right to install the widget where it does, that it has a lawful basis and has given the required information for the personal data it collects through the Service, and that its instructions and configuration comply with the law.

18. Disclaimers

The Websites and the Service are provided "as is" and "as available". To the extent Norwegian law allows, Backroad gives no warranty, express or implied, about availability, accuracy, completeness or fitness for a particular purpose, and does not warrant that the Websites or the Service will be uninterrupted or free of errors, or that every defect will be corrected. The Customer is responsible for deciding whether the Service fits its needs and for keeping its own copies of Customer Data it must retain.

19. Limitation of liability

19.1 Indirect loss. To the extent Norwegian law allows, Backroad is not liable for indirect, consequential, special or incidental loss arising from the use of, or inability to use, the Websites or the Service, including loss of profit, revenue, data, goodwill or business opportunity, even if we were told such loss was possible.

19.2 General limit. Backroad's total liability arising out of or in connection with this agreement and the Service, whether in contract, tort (including negligence) or otherwise, is limited, for all claims together in any twelve-month period, to the greater of (a) the fees paid for the Service by the Customer (to Link or to Backroad) in the twelve months before the event that gave rise to the claim, and (b) NOK 25,000.

19.3 Data protection. For claims arising from a breach of the DPA or of data-protection law, the limit in clause 19.2 is replaced by the greater of (a) three times the fees paid for the Service by the Customer (to Link or to Backroad) in the twelve months before the event, and (b) NOK 100,000. We know that the Norwegian state's standard IT agreements (SSA) do not cap data-protection liability; customers with public-sector or enterprise procurement requirements are welcome to raise this with us.

19.4 What the limits do not affect. These limits apply only between the Customer and Backroad. They do not limit the right of the Customer's end users to claim compensation directly under Article 82 of the General Data Protection Regulation (GDPR), or the powers of a supervisory authority such as Datatilsynet. They do not limit liability for gross negligence or wilful misconduct, or any other liability that cannot lawfully be limited.

20. Force majeure

Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, such as natural events, war, terrorism, strikes, failure of public networks or power, or failure of a sub-processor caused by such circumstances. The affected party tells the other party without undue delay and limits the effects as far as it reasonably can. This clause does not excuse payment obligations.

21. Assignment

21.1 The Customer may not assign or transfer this agreement without our prior written consent.

21.2 Backroad may assign this agreement to a company in the same group or to a successor to the Innflyt business, with notice to the Account Owners. Backroad remains responsible until the successor has taken over the obligations.

22. Notices

Notices to Backroad are sent to legal@innflyt.com. Notices to the Customer are sent by email to the Account Owners and, where suitable, shown in the dashboard. A notice by email is received when it is sent to the correct address, unless the sender learns that it was not delivered.

23. Changes to these Terms and to the Service

23.1 We may change these Terms and the Service as Innflyt develops. We publish each version of these Terms on the Websites with its date and version number.

23.2 For a material change, such as a change to the Customer's rights or obligations, to the DPA, or to what the Customer pays, we notify the Account Owners by email and announce the change on the Websites at least 30 days before it takes effect. Changes that are required by law or by a public authority, or that are needed urgently for security, may take effect sooner; we then give as much notice as we can.

23.3 Other changes, such as corrections and clarifications that do not reduce the Customer's rights, take effect when published.

23.4 A Customer that does not accept a material change can terminate before it takes effect, and the earlier Terms apply to it until then. If the Customer continues to use the Service after the change takes effect, the changed Terms apply.

24. General

24.1 This agreement is the entire agreement between the parties about its subject and replaces earlier communications about it.

24.2 If a provision is held invalid, the rest remains in force, and the invalid provision is replaced by a valid one that comes as close as possible to its purpose.

24.3 A failure to enforce a right is not a waiver of it.

24.4 These Terms are published in Norwegian and English. If the two versions differ, the Norwegian version prevails.

25. Governing law and venue

These Terms and any dispute arising from the Websites or the Service are governed by Norwegian law. The parties agree that Bergen District Court (Bergen tingrett) is the venue for any dispute.

26. Contact

Backroad AS · organisation number 934 341 929 · Måseskjæret 18, 5035 Bergen, Norway.