Terms of Use

Introduction

These Terms of Use govern your use of the Innflyt marketing website at innflyt.com and innflyt.no, operated by Backroad AS (organisation number 934 341 929), with registered office in Bergen, Norway. By using this website you accept these terms.

These terms cover the public marketing website only. Use of the Innflyt platform itself — the embedded widget on customer sites, the customer dashboard, and related services — is governed by a separate Master Services Agreement and Data Processing Agreement entered into between Backroad AS and each customer.

Beta status

Innflyt is currently in beta. Features described on this website may change, ship later than indicated, or be discontinued. The roadmap published on the website is directional, not contractual. Beta access to the product is by invitation; see the signup form on the homepage.

Acceptable use

You agree that you will not:

• use the website to send spam or unsolicited communications;
• attempt to access systems, accounts, or data without authorisation;
• reverse-engineer the website beyond what is permitted by applicable law;
• use automated tools to scrape content beyond ordinary search-engine indexing;
• misrepresent your identity in the signup form or in any correspondence with us;
• use the website in a way that violates Norwegian or European Union law.

Intellectual property

The Innflyt name, the Innflyt logo, and the Backroad AS name and marks are owned by Backroad AS. The website content, source code, branding, and visual design are owned by Backroad AS unless otherwise indicated. The source code for the marketing website is published in a public repository; any licence that applies to that source is specified in that repository.

Nothing on this website grants you a licence to the Innflyt platform, the embedded widget, or any related service. Use of the platform is granted under a separate written agreement.

Disclaimer

The website is provided "as is" and "as available." We make no warranties, express or implied, about availability, accuracy, completeness, or fitness for any particular purpose, beyond those warranties that cannot be excluded under Norwegian law.

We do not warrant that the website will be uninterrupted, error-free, free of viruses, or that defects will be corrected.

Limitation of liability

To the maximum extent permitted by Norwegian law, Backroad AS is not liable for any indirect, consequential, special, incidental, or punitive damages arising from your use of, or inability to use, the website — including loss of profits, revenue, data, or business opportunity — even if we have been advised of the possibility of such damages.

Backroad AS's total aggregate liability arising out of or in connection with these terms and the Innflyt service — whether in contract, tort (including negligence), or otherwise — is limited, for all claims taken together in any twelve-month period, to the greater of (a) the fees paid by you for the Innflyt service in the twelve months preceding the event giving rise to the claim, and (b) NOK 25,000.

Data protection claims are subject to a separate, higher limit. For claims arising from a breach of the Data Processing Agreement or of data-protection law, the limit is instead the greater of (a) three times the fees paid by you in the twelve months preceding the event, and (b) NOK 100,000. We are aware that the Norwegian state's standard IT agreements (SSA) do not cap data-protection liability at all; customers with public-sector or enterprise procurement requirements are welcome to raise this, and we will discuss it.

These limits apply between you and us only. They do not limit, and cannot limit, the rights of your end users to claim compensation directly under Article 82 of the General Data Protection Regulation, or the powers of a supervisory authority such as Datatilsynet.

This limitation does not affect any consumer rights that cannot be waived under Norwegian law, and does not limit liability for gross negligence, wilful misconduct, or any other liability that cannot lawfully be limited.

Data processing

Where you use Innflyt to collect feedback from your own end users, you are the data controller and Backroad AS is your data processor. That relationship is governed by the Data Processing Agreement, which forms part of these terms and is incorporated into them by reference. By accepting these terms you accept that agreement; no separate signature is required. If you need a countersigned copy, request one from [email protected].

Privacy

Personal data is handled as described in the Privacy Policy. The Processor Information Page explains how Innflyt processes feedback data on behalf of customers.

Governing law and venue

These terms are governed by Norwegian law. The exclusive venue for any dispute arising from your use of the website is the courts of Bergen, Norway — except where a consumer is entitled under Norwegian or European Union law to bring proceedings in their place of residence.

Updates to these terms

We will update these terms as Innflyt evolves. Material changes will be flagged on the website before they take effect. By continuing to use the website after an update, you accept the updated terms.

Contact

Postal address. Backroad AS, Bergen, Norway.